Frequently Asked Questions
Everything you need to know about Sincere beauty and your shopping experience.
Are Sincere products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Sincere products are 100% cruelty-free and vegan, meaning we never test on animals or use animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
Can I return a product if it doesn't suit my skin type?
We want you to love your glow. If you are not satisfied, you can return gently used products within 30 days of purchase for a full refund or store credit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking link. You can also log into your Sincere account to view real-time updates on your delivery.
Are your packaging materials eco-friendly?
Sustainability is at our core. We use recyclable glass bottles and FSC-certified paper boxes printed with soy-based inks to minimize our environmental footprint.