Returns & Exchanges

At Sincere, we want you to be completely satisfied with your beauty experience. If a product isn’t the right fit for your skin or routine, we offer a seamless 30-day return policy for most items.

Return Process

• 1.
  Initiate Your Request

  Log into your Sincere account and select the order containing the item you wish to return to receive an automated return authorization.

• 2.
  Pack Your Items

  Securely place the product in its original packaging, ensuring all safety seals and components are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.